Delivery Method and Policy

At VMS Universe, we provide a wide range of digital products and services that are delivered exclusively online. Our commitment is to ensure timely, secure, and efficient delivery of your purchased services and digital products. This page outlines our delivery methods and policies to provide clarity on how we fulfill your orders.

1. Delivery Methods

Digital Products

  • All digital products, such as logos, illustrations, design files, and other deliverables, will be provided in industry-standard file formats (e.g., JPEG, PNG, PDF, PSD, AI, etc.).
  • Products are delivered via secure email links, cloud-based file-sharing services (e.g., Google Drive, Dropbox), or direct download links provided upon completion.

Digital Services

  • Services such as web development, app design, and digital marketing are delivered through online platforms and tools. Clients will be notified upon task completion with access credentials, URLs, or downloadable reports as required.
  • For collaborative projects, progress updates and final files are shared via email or designated project management tools.

2. Delivery Timeline

  • The estimated delivery time for each product or service is specified at the time of purchase or order confirmation.
  • Delivery timelines may vary depending on the complexity of the project, revisions, or additional requirements from the client.
  • Standard delivery times are typically:
  • Graphic Design Projects: 3–7 business days.
  • Web Development Services: 2–6 weeks (depending on project size).
  • AI or Custom Solutions: Timeframes are provided after an initial consultation.

3. Notifications and Updates

  • Upon placing an order, you will receive a confirmation email with the estimated delivery timeline.
  • Progress updates will be shared via email or designated communication channels (e.g., project management tools like Trello or Slack).
  • Once the service or product is ready, you will receive a delivery confirmation email containing all necessary files, links, or credentials.

4. Customer Responsibilities

  • Ensure you provide accurate and complete contact information during the order process.
  • Respond promptly to any queries or feedback requests that may impact delivery timelines.
  • Download and securely store the delivered files within the provided time frame. Access to cloud-shared files may be limited to a specified period (e.g., 14–30 days).

5. Delays and Exceptions

While we strive to meet all delivery deadlines, certain circumstances may cause delays, including but not limited to:

  • Delayed client responses to feedback or requests for additional information.
  • Revisions requested by the client that extend the project scope or timeline.
  • Unforeseen technical issues (e.g., server outages).

If a delay occurs, our team will inform you promptly and work towards resolving the issue efficiently.

6. Support After Delivery

  • For delivered digital products, minor adjustments or revisions may be requested within a specified period (usually 7–14 days post-delivery).
  • For ongoing services such as website maintenance or marketing campaigns, continued support will be outlined in your service agreement.

7. Refunds and Disputes

Please refer to our Refund Policy for detailed terms regarding refunds for delayed or unsatisfactory deliveries.

8. Contact Us

For questions or concerns about our delivery process, please feel free to reach out:

Thank you for choosing VMS Universe. We are committed to delivering high-quality digital products and services that meet your expectations.