Refund Policy

At VMS Universe, we strive to deliver exceptional services to our clients. We understand that circumstances may arise where a refund request is necessary. This policy outlines the terms and conditions regarding refunds for services provided through our website (https://vmsuniverse.com).

1. Eligibility for Refunds

Refunds may be issued under the following conditions:

  • Service Not Delivered: If the service you purchased has not been delivered within the agreed timeframe.
  • Unsatisfactory Service: If the service delivered significantly deviates from the agreed-upon scope or quality standards, subject to evaluation.
  • Duplicate Payments: If a duplicate payment is made due to an error.

2. Non-Refundable Circumstances

Refunds will not be issued in the following cases:

  • Change of Mind: Refunds are not applicable for services completed as per the agreed terms.
  • Client Delay: If delays or failures are caused by the client (e.g., late provision of required materials).
  • Partial Services Delivered: If a portion of the service has already been completed and delivered.
  • Third-Party Issues: Issues caused by third-party services or providers not managed by VMS Universe.

3. Refund Request Process

To request a refund, follow these steps:

  1. Submit a Request: Email us at support@vmsuniverse.com with the subject line “Refund Request.”
  2. Provide Details: Include the service purchased, date of payment and reason for the refund request.
  3. Evaluation: Our team will review your request and respond within 5-7 business days.

4. Refund Approval and Processing

  • Approval Notification: If your refund is approved, you will receive an email confirmation.
  • Refund Method: Refunds will be processed using the original payment method.
  • Processing Time: Refunds may take 7-10 business days to reflect in your account, depending on your payment provider.

5. Exceptions for Custom Services

For custom or personalized services, refunds may be limited based on the level of completion. If work has begun, we will evaluate the amount of work completed and issue partial refunds where applicable.

6. Cancellations

  • Pre-Service Cancellation: You may cancel your order before the service begins for a full refund.
  • In-Progress Cancellation: Cancellations after the service has started may result in partial refunds, depending on the progress made.

7. Disputes and Resolution

In the event of a dispute, we encourage clients to contact our support team for a resolution. We are committed to addressing your concerns fairly and promptly.

8. Contact Us

For questions about our refund policy or to initiate a refund request, please contact us:

Thank you for choosing VMS Universe. We are committed to ensuring transparency and satisfaction with our services.